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Shipping Policy

Where All Do We Deliver?

We deliver to almost all the cities at any postal address in India. It is requested that address containing full street address with PIN Code/ZIP Code is required as the courier companies whose services we use in order to make deliveries do not provide delivery services to all the Post Offices

Please note that the courier agents may bring back the door shipments in a situation where someone is not there to receive the package from the courier agents or no one answers the door bell. We do not own any responsibility of such shipments and our courier agents will not be able to provide signed confirmation of delivery made in such cases. To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.

  • No deliveries are made on Saturdays and Sundays as our courier agents follow a 5 day work culture.
  • Further deliveries are generally made during normal working hours of courier companies and the said normal working hours vary from country to country.
  • Please note that there are no shipments made from our store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

ABOUT SHIPPING CHARGES:

  • PretNex is providing free shipping to its customers

Are there any hidden expenses?

We do not levy any additional charges on shipping out your shipment except when you want it on very urgent basis. In which case, you will be required to pay for any additional charges/costs incurred towards shipping.  

Shipping Delivery outside India

As a policy matter, we are currently not offering any deliveries to country other than INDIA.

Transit Times

  • We ship all orders by fastest possible courier services and normally deliver the shipments within 7 business days across India.
  • If you are looking for alternate shipping options, then cheaper and slower shipping options can be suggested. Additionally, on request, we can also make special quotes for shipping if the merchandise order amount is large.
  • If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
  • Please note that all the products will be shipped from Delhi, India.

Transit Risk

PretNex will not be responsible for lost and stolen packages or any full or partial damages to the package in transit.

Shipment and Tracking Details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page.

Tracking numbers for orders shipped might take 24 to 48 business hours to become active on the courier websites.

Address Change Requests

Once an order is registered, you cannot make any alterations. However, address change requests may be accommodated only within 24 business hours of placing the order and not after that. You may send your request for change of address by writing to us at care@Pretnext.com and we will revert to you intimating you about the status of your request within 24 business hours of receiving your email.

Multiple Address Order

Currently this option is not available. However, if you want to send the product to different addresses, you can place Multiple Orders.

Incorrect or Incomplete Address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and pin/ziip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Pretnex. Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

Packing Method

All products are first butter paper packed then put in temper proof packets/bags. All orders are shipped by good and experienced courier services and home delivered within approximately 7 working days after dispatch of the shipment.

Time to Ship

For each item we have mentioned time to ship along with the item image. These are indicative & approx values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.

It is advisable to email us with the item codes to get more accurate time to ship.

We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7 -10 business days of placing the order.

And in case there is a delay in Shipping?

The "Time to Ship" as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse.

If, for any reason, there is going to be a delay in shipping because an item is 'Out of Stock' or if there is an unusual delay in filling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing "Time to Ship"). In some cases, we would offer to refund you for unfulfilled part of the order in case of our inability to resolve the order within a reasonable period of time.

At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios. However, benefits such as Pretnex Cash or a Free Gift voucher would be provided on a case-to-case basis. These can be used for future shopping on the site.

*We will refund the charges paid for Assured Delivery Services in case the shipment is not delivered within the committed period of delivery.

VAT & Custom Duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.

They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

Types of Shipping

Standard Shipping

Standard Shipping usually takes 7 to 10 business days to ship. If opted for Standard size/stitching, additional 3 days are applicable on delivery time.

Ready to Ship Section (RTS)

RTS offers a range that can be shipped within 2 business day, with standard delivery time applicable to it. Each category at Pretnex has the RTS products giving you the comfort of placing quick orders. If opted for standard stitching/size, additional 3 business days are applicable on standard delivery time. Look out for 'Ready to Ship' label on products and enjoy shopping with us.

Billing Address and Shipping Address

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

What happens if my order is lost in transit?

If a shipment is lost in transit, we wait for 15 days and review the entire case with the logistics partner.