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FAQ's

  • How can I place my order?

    Placing an order on www.PretNext.com is easy. All you have to do is to follow the following steps:

    Step 1: Browse the website to find what you'd like to purchase.
    Step 2: Once you have found a product you like, select your size or click on custom order option.
    Step 3: Fill in the details asked for.
    Step 4: Click on the 'ADD TO SHOPPING CART' button.
    Step 5: Review the items in your shopping cart.
    Step 6: Click on 'BUY' to complete your order.

  • Do you ship to my country?

    We are currently shipping to the USA and India. For more details, please refer to our Shipping Policy

  • Do you ship to P.O. Box address?

    No, at this moment we don’t ship to P.O. Box addresses or drop box addresses. For more details, please refer to our Shipping Policy here.

  • What are your shipping charges?

    Please refer to our Shipping Policy here.

  • How long will it take to receive my product?

    • For standard size items: 7-10 business days.
    • For customized items: 10-14 business days.
      The above mentioned estimated days are merely indicative. If there is any foreseen delay(s) in the delivery of your order, our Customer Service will update you about the same.
  • Do I have to pay Customs Duty and other applicable taxes?

    We pay customs duty on single order value up to $800 on a particular day. If the order value exceeds $800, customer pays for the customs duty. In addition to the customs duty, if there is any other applicable tax the same will be borne by the customer only.

  • What payment options can I use?

    The available "payment modes" are:

    • Credit Card
    • Debit Card
    • Net Banking
    • PayPal

    For details on the payment options/policy, please refer to our Payment Policy here.

  • Is it possible for me to track my order?

    Yes, once the order has been handed over to the shipping partner, you will receive an email from www.PretNext.com having a tracking code which will allow you to monitor the status of your shipment. The tracking code may take 24 business hours to activate on the tracking website.

  • Where are you based at?

    www.PretNext.com is an Indian based e-commerce venture of M/s PretNext Fashions (P) Ltd having its office at New Delhi, India.

  • Do I need to be a member to shop on your Site?

    No, it is not mandatory to register on www.PretNext.com to shop on the website. However, registered members get the advantage of timely updates on the best deals/offers. It also helps us to know you better.

  • I have a query/question related to returns/refunds?

    Please refer to our Returns Policy.

  • Can my billing address and shipping address be different?

    Yes, the billing and shipping address can be different. However, we as a policy matter don’t deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code / Zip code.

  • How about the accuracy of color, other details or products shown on the website?

    Products on our website are especially made/ customized for you. We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints, embroideries or any other technical detail of the product image you see on your monitor and the actual product.

    A form will come at the bottom asking customers about any other query/question:

    For any other question, please select the Category:

    • Shopping related assistance/help
    • Measurements & Customizations
    • Discounts/Promotions/Gift-cards
    • Shipping & Delivery
    • Custom Duty
    • Payments
    • Order Status
    • Cancellations, Returns and/or Refunds
    • Other

Any Other Question